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AGC Networks Ltd, India’s leading enterprise communications solutions provider and Motorola India Mobile together are providing intelligent solutions to mobile professionals. They are rendering wireless LAN and handheld mobile solutions that helps in rendering services to healthcare, retail, service and manufacturing industries. Motorola India mobiles are enabled to work with Avaya IP Softphone for Windows Mobile.

Motorola’s Total Enterprise Access and Mobility (TEAM) Solution
The Motorola TEAM works with Avaya communication manager to ensure successful handling of basic Avaya telephony functions. This includes handling calls while on hold, transferring a call and performing conferencing service in India. The Motorola India Mobile also facilitates the push to talk and call forwarding functions. All these activities can be done with a hand held device. It permits all the employees to employ private branch exchange (PBX) facilities throughout the organization.

Avaya Predictive Dialing System
The Avaya Predictive Dialing System helps to smoothly manage the customer relationships in the contact center. This became possible after the outdated PBX system was replaced with the modern IP ready Predictive Dialing System that led to a drastic reduction in unwanted calls.

It also increases the live voice connects to agents which rejects answering machines, busy tones, faxes and calls that are not answered. The inbound and outbound calls are directly connected to their respective team. Also the presence of spam is reduced and only the requested contacts can get through.

Motorola India and Avaya
The converged wireless communications solutions between Motorola India Mobile and Avaya enable business to cut down costs and increase their productivity. This helps to extend the employee’s workplace beyond the walls of the office ensuring customers better output.

The collaboration between the two is considered as a meaningful advancement in the mobile workplace communications. It provides Motorola’s VOIP enables wireless scanner and Avaya’s communication manager IP telephony solution. All this help in addressing the needs of the customers more diligently and efficiently. Customer satisfaction is vital for the success of the business organization.

The Motorola India layoff due to steep cuts in costs has created a stir and panic among its employees. They are resizing and restructuring the company.