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Importance of Class 5 Softswitch Solution For Retail VoIP Service Providers

The VoIP industry is very vast. VoIP Softswitch is one of the most commonly used terms in this industry. VoIP Softswitch is the most crucial part of a communication network that allows users to create a telephone connection from one endpoint to another Via the Internet or telephone network. Based on the volume of traffic that a VoIP service provider needs to handle, the assorted classes of Softswitch can be categorized as Class 1, Class 2, Class 3, Class 4, and Class 5 Softswitch.

Though all these Software Switches provide call routing, they are different from each other in some of the other ways. For instance, Class 1 Software Switches are mostly used for large-scale applications and serve as an international gateway. Class 2 and 3 Softswitches are also an appropriate solution for large-scale applications. However, they are mostly used to connect cities, towns, and states. Class 4 and 5 Software Switches are the most popular types of VoIP Softswitches available in the market. These switches are extensively used by VoIP service providers. A Class 4 Softswitch helps businesses to interconnect their VoIP servers. It has the capability to route a huge volume of traffic from one destination to another. Last, but not least, Class 5 Software Switch Solution helps to route calls between end-users and consumers in considerably small areas.

Benefits of VoIP Softswitch

Below mentioned are some of the key benefits of using a VoIP Softswitch, have a look:

  • Scalability: VoIP Softswitch is a software-based solution and it can be scaled up or down both depending on the user’s requirements. The solution can be upgraded easily as per the growth of the organization.
  • Flexibility: The Softswitch solution provides the utmost flexibility to the users. It allows various functions like reporting, monitoring, routing, and billing. Moreover, to achieve maximum efficiency, the solution can be integrated easily with various apps and software.
  • Facilitate Easy Billing: Billing is the most crucial part for VoIP service providers. The billing functionality of VoIP Softswitch allows service providers to bill their customers accurately. It can also be used to customize call rates and bills for each user.
  • Cost-Effective Solution: VoIP Softswitch is easy to install and use. It requires no extra hardware or wiring for proper functioning. Moreover, upgrading the software is also very much easy and affordable as compared to buying new hardware.

In this blog, we will learn about Class 5 VoIP Softswitch in detail.

As mentioned above, Class 5 Softswitch is a VoIP Softswitch. It works as a connection between end-users and VoIP providers. It is widely utilized to route calls within small geographical areas. This Softswitch is utilized to route calls to the defined IP address, SIP address, or DID the number of a particular end-user. Class5 VoIP Softswitch can also be used with Class 4 Softswitch to route calls coming from Class 4 Softswitch to devices that provide VoIP services and vice versa. Class 5 VoIP Softswitch is also known as a retail solution due to the reason that helps in connecting end-users. This Softswitch solution is used by the retail VoIP service providers to provide calling services to the end-users in comparatively small areas like nearby locations within cities, states, and countries.

Features of Class5 VoIP Softswitch

The solution comes with a complete range of features like:

  • Analog-to-digital conversion
  • Voicemail
  • Interactive Voice Response (IVR)
  • Billing And Routing
  • Call forwarding
  • Instant Messaging
  • Media Transcoding
  • SMS
  • Call On Hold
  • Call Queuing
  • Call Transfer
  • Call Forking
  • Phone Call Authentication
  • Live Calls Report
  • Calling Card System
  • Multi Payment Gateway
  • Support For Codec
  • Social Media Usability

Billing and multi-payment gateway are some of the widely demanded features of Class 5 VoIP Software Switch Solution. These features allow service providers to directly attach the bills with call records. Call durations can be recorded and ratings can be applied instantly as per the bill plan. The solution can be used together with CRM to send payment reminders, payment confirmation, usage notification, and various other essential information to the prepaid and postpaid customers.

Working as a retail solution, Class 5 Software Switch delivers services to non-IP devices just like standard phones. Many VoIP service providers offer customized Softswitch solutions to businesses as per their precise requirements. These customized solutions largely focus on helping businesses in managing a huge volume of calls effectively and efficiently. It is important to choose the most appropriate retail class 5 Softswitch. These kinds of Softswitches can be obtained as:

  • Enterprise-grade Softswitches: These Softswitches come with the capability of handling thousands of concurrent calls.
  • Lite version Softswitches: Lite version Softswitches can be used for handling fewer calls.

Advantages of Class 5 VoIP Softswitch Solution

  • Easy installation and maintenance
  • Better Performance
  • High scalability
  • It is simple to operate the system via a web-based admin panel
  • Reduced operational cost

Also read:- Top 7 reasons why laravel has a bright future in web development


So, if you are in the retail VoIP service business or planning to start such a business, the Class 5 Softswitch solution is what you need to manage everything efficiently. The solution is quite cost-effective and comprises almost all of the features of enterprise-level Softswitches.

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