Online Reputation Management Services (ORM) is about tracking and optimizing how the brand is managed online. It means looking at and evaluating what a potential customer, reporter, or partner, while doing a Google search, can find about your brand, your employees, or your product/service. What are they going to expect when they look for you, before they ever land on your website or pick up the phone to call you? And are they going to like it?
The simpler saying: Does your web presence work for or against you? This is the concept behind online reputation management.
How Does ORM Impact Digital Marketing?
It’s really simple for someone to judge you and your business from what they find on Search Engine Optimization. In reality, before visiting a company, about 90 percent of customer read their online reviews. They will come up with different emotions about your business and what you sell, good or bad, by simply searching for you on the internet.
The success of your business (or you as an individual) can be seriously impacted by a negative online presence, or having no presence at all. Your online reputation factors, whether you’re closing a business deal, forming a business relationship, or talking to reporters.
How Do I Know What My Reputation is?
You have to first evaluate your online life before you can begin to make changes. By using our guide below, evaluate your online presence.
Continuing to Search
Google your company, your clients, or brand name, and look at the first five listings.
Are you in the listings for the first five? If not, on your quest score, you have work to do.
Are the relations you see positive? Oh, not everyone is a satisfied client. Only please ensure that the first impact you make is as good as possible on Google.
Is there proof of the skills of instructional design or industry?
Are there any direct ORM fires that need to be dealt with? Anything that will make John Schlatter, CEO of Papa John, feel better about his day?
Check your Google My Business Listing.
- Does one exist?
- Is the information accurate?
Check the social media of your brand.
- How many followers have you got?
- What was your last time posting?
- Responding to the comments?
- How’s it for messages?
- What’s the average time of a response?
- Is your brand defined and expressed by what you’re posting?
See what’s being discussed on social media.
Check for your hashtags, your brand name, and your venue. Are people talking about your company and you? If so, is the statement a positive one? Are others hopping on board or do your social fans come to your support if negative references occur?
Increase your Search Ranking.
You could need a little SEO help if you are searching of your company didn’t bring you up in the first few search results. Best SEO Services is created to help increase your ranking on search engines organically. Or you could need some content plan or assistance with blogging. It is almost as bad as getting harmful feedback to have none exist for your brand or individuals. It can lead individuals to infer negative things about you, or it leaves you open to future brand attacks at the very least. If your name doesn’t rate much, it’s easy for negative content to gain traction quickly.